Answering the Phone - "A game changer." - Dealer, September 2018 (contact us for details)
Includes live training, 2 courses comprised of 7 modules, a customer simulation test, and a test. Trackable with or without an LMS; viewable on mobile devices and computers. Also includes editable blank scripts and printable sample scripts.
Purchase includes:
- Permanent ownership for your use (at ALL your locations; cost is NOT a fee per location)
- Free updates every 2 years to latest content, if edits made
- Your logo (if desired)
- Email(s) of your choice for tracking
- LMS format (if applicable)
- 2 hours of set up and implementation consulting
- 2 hours of live webinar training
Introduction - Course
- Introduction & GPA Culture (free version on the site)
- Manager Introduction
Answering the Phone - Course
- Soft Skills Introduction
- Customer Service (free version on the site with an accompanying free app--use the app!)
- Disgruntled Callers
- Transfer & Hold Calls
- Completing the Call
- Test
When using a credit card for over a $500 purchase, you may want to notify your bank prior to the purchase to be certain transaction will go through.
Answering the Phone - eLearning Course & Live Training
After purchase, you will be contacted at the email you provide to get pertinent details for your product--i.e. the email(s) you want used for tracking module completion, the logo you want used (if any), etc.
You will also be sent a licensing contract to finalize your purchase, which cannot be completed until we speak with you about details, such as the aforementioned ones.
